Shipping policy

At Swimbait Supply, we are committed to providing a seamless shopping experience, and we take every measure to ensure your order reaches you safely and on time. Please review our shipping policy below:

1. Shipping Methods and Timeframes

  • We offer a variety of shipping options, which will be presented at checkout. Estimated delivery times are based on the shipping method selected and the destination.
  • While we make every effort to process and ship orders promptly, please note that delivery times are estimates and can be affected by factors beyond our control, such as weather or carrier delays.

2. Shipping Fees

  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order. 

3. Insurance and Package Protection

  • All orders are fully insured during transit. In the unlikely event that your package is damaged or lost during shipping, we will work with the carrier to resolve the issue promptly.
  • If your package arrives damaged or you believe it has been lost, please contact us immediately through the "Contact Us" section on our Website. Be sure to include your order number and photos of any damage for a swift resolution.

4. Order Processing and Handling

  • Orders are processed within 1 business days, excluding weekends and holidays. Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.
  • Please ensure the accuracy of the shipping address at checkout to prevent any delays or issues with delivery.

5. Address Changes

  • If you need to update your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made once the order has been processed or shipped.

6. Lost or Stolen Packages

  • If a package is marked as "delivered" but you did not receive it, please first check with your local postal carrier or delivery service for additional information.
  • In the event that your package is lost or stolen, please reach out to us immediately. We will assist you in initiating an investigation with the carrier and work to resolve the issue.

7. International Shipping

  • We currently offer international shipping to select countries. International shipping times may vary, and additional customs duties or taxes may apply upon arrival, which are the responsibility of the customer.

8. Contact Us

  • If you have any questions or concerns about your order or shipping, please reach out to us through the "Contact Us" section on our Website. We are happy to assist you.

Thank you for choosing Swimbait Supply! We value your business and are dedicated to ensuring your satisfaction with every order.