Refund policy

All sales are final. Please check the photos, description and condition in each listing before you buy. We don't accept returns or exchanges for change of mind.

Accuracy Guarantee. If what arrives doesn't match the listing photos and description, or we shipped the wrong item, email swimbaitsupplyshop@gmail.com within 7 days of delivery with your order number and photos, and we'll make it right with a return, replacement or refund.

Damaged or lost in transit. Orders with shipping insurance ($9.99, added in your cart) are covered for their full value. If an insured package arrives damaged, email us photos within 48 hours; if it’s lost, email us your order number. We’ll file the carrier claim and replace or refund your items. Orders without shipping insurance are covered only up to the carrier’s standard liability, and we’ll help you file a claim with the carrier.

Pre-orders. Cancel any time before your item ships for a full refund.

International orders. Customs duties and taxes are the buyer's responsibility. Where local consumer law grants additional return rights (for example in the EU or UK), those rights apply.

Questions? swimbaitsupplyshop@gmail.com. We respond within 24 hours, usually much faster.